Terms & Conditions of Booking



  TERMS AND CONDITIONS  for Caravan Hire at Butlins Skegness (JH Caravans) and Butlins Minehead (Family Caravan Holidays)


We are unable to accept bookings from:-  a) Groups of persons of all one sex under the age of 30.  b) Mixed groups under 25 years of age unless they are family groups. c) Hen and Stag Parties.                                                

2 Butlins is a family holiday park and anyone whose unreasonable conduct causes a nuisance may be asked to leave, forfeiting the rest of their holiday, please note no refunds will be made.  
Please leave the caravan in a clean and tidy condition, the hirer is responsible for all members of the party and must make good any losses, breakage or damage done to the caravan or contents during their stay . We do ask for a £75 refundable bond on 3 bedroom caravan, £100 on 4 bedroom caravans or for groups of more than 6 people or at our discretion payable at the time you pay the final balance, and we reserve the right to deduct the cost of any loss or damage from this at our discretion.
Any loss or damage found on your arrival should be reported as soon as possible by telephoning on 01205 480184 or send us a text message on 07767721988 otherwise you may be held responsible.   
Keys to your caravan are availble on the day of your arrival from the time stated on your registration form, however you are welcome to use all the facilities on the butlins complex if you arrive before this time. 
In order that the caravan can be checked before the next booking, we request that you vacate the caravan by 10am on the day of departure.
A £75 deposit is required at the time of booking your holiday, should you book your holiday 9 weeks or less before the start date, the full amount will be due. (unless otherwise arranged)
Please note that the £75 booking deposit is non-refundable.
We reserve the right to re-let the caravan if the final balance is not received by the due date as arranged.  Balance reminders will not be sent. 
8 Cancellation charges -

Length of time before you start your break 

Cancellation Charge

56 days or more Deposit only
55 - 43 days 30% of holiday cost
42 - 29 days 50% of holiday cost
28 days or less 100% of holiday cost
9 We recommend that you purchase some form of holiday insurance if you require it, as there is no insurance included in the price of your holiday, and the above cancellation charges will apply to all cancelled holidays.

Unless otherwise stated prices for holidays and breaks at Butlins Skegness include 4 FREE entertainment passes in 3 bedroom caravans, 6  free passes in 4 bedroom caravan, additional passes can be purchased for £30 /£40 on 3 and 4 night breaks, £40 / £50 for up to 7 nights. - this charge covers the entertainment pass and caravan hire. Adult weekends prices include 6 wristbands in 3 bedroom caravans and 8 in 4 bedroom caravans, extra adult weekend wristbands are charged per person and vary depending on weekend booked. All guests staying in a caravan must have a pass.

Prices at Butlins Minehead include 6 / 8 FREE entertainment passes

Please note extra guests cannot under any circumstances be added on to your booking once you have arrived, guests turning up to check in on the day of arrival will not be permitted to purchase extra passes that have not been pre booked with us, and additional guests will be turned away.

11 Any changes to the advertised entertainment or facilities on the camp is beyond our control, and we cannot except any responsibility for this. 
Should your grade of accomodation become unavailble due to circumstances beyond our control we will where possible offer an alternative which you have the option to decline and a full refund will be given.
Please note: we do our best to accommodate your wishes with regard to caravan and location choice, but we cannot guarantee specific caravans or locations. 
15 Please note that all caravans are non - smoking, smoking inside the caravans may result in loss of your breakage's bond.
16 We do not allow pets in any of the caravans.
17 We can accept no responsibility for any loss or damage to cars, belongings or personal injury occuring whilst staying in one of our caravans, this includes personal belongings left in the caravan after your departure.
The term "Star" "Gold" and Silver" when referring to  the caravans has no connection to hotel ratings or any other accommodation ratings and is purely a scale used by us to determine the price charged.  
Please ensure when booking you choose the grade appropriate to your needs as no upgrades can be made after your arrival.  
19 Please note we cannot provide nursery equipped in any of the caravans
20 By booking and paying for your holiday you are accepting the terms and conditions listed above.
21 We do not store credit card details nor do we share customer details with any 3rd parties
22 Any changes to your booking which are made after your details have been past to Butlins will incur a £35 adminstration fee.
# Please note that passes are not included for the solus breaks - Spring Harvest the advertised price is for accommodation only.